Merchandise Return Policy
Discount junction allows you to return any new, unopened factory-sealed merchandise within 14 days of your purchase date. You will be issued a full credit by the same means your payment was made. Actual shipping charges cannot be refunded. You will not be issued a credit for the actual shipping costs. Shipping costs can only be refunded if the return is a result of Discount junction error.
(Please refer to "Packaging Your Return" & "Return Shipping Costs" below.)
Return Of Defective Items
Discount Junction allows you to return defective merchandise within 14 days of your purchase date. You will be issued a full credit by the same means your payment was made or a defective exchange for a new item can be provided. Please include a detailed written description of the defect and how to replicate the problem. Once the item has arrived at our return center, it will be bench tested by a factory-trained technician together with the detailed description you provided us of what is wrong with the item. Merchandise found to be non-defective will be subject to a 20% restocking fee. Additional fees may be assessed for missing factory supplied hardware and packaging, where there is excessive wear & tear or damaged packaging.
Non-Returnable or Exchangeable Items
The following products are not acceptable for credit, refund, or exchange and must be repaired by the manufacturers' authorized service centers if found to be defective:
TV's larger than 20 inches
Audio/Video Stands/Furniture (Unopened or assembled)
Portable Navigation Systems
Any product with a service activation feature (XM & Sirius Satellite Radio Receivers, DirecTv, Tivo, Wireless Phones)
Filled out extended warranties
Items having their UPC Labels or Bar Codes cut or removed
Cut-to-length audio or video cables
Physical damaged items after being signed for in good condition
Return Shipping Costs
You are responsible for shipping any return product to the Discount Junction return warehouse. In the event you are exchanging a defective product for a new product, Discount Junction will provide and pay the outbound shipping costs for replacement merchandise. Returned merchandise must arrive no later than 10 days after we provide you with a Return Authorization Number. Any item returned with out an Discount Junction (RA#) Return Authorization Number clearly written on the outer double box will be refused. Any items that were part of any free or reduced shipping promotion will be assessed actual shipping costs.
Please Note: Customers will receive less than a full credit on any merchandise returned to Discount Junction as "refused" or "undeliverable" (excluding freight carrier damaged goods) due to the actual shipping costs incurred by Discount Junction. You will not be refunded the "to you" & "back to Discount Junction" actual shipping charges plus a 20% restocking fee.